Cancellation Policy

Last updated: 12 October 2026

Accommodation rates are non-refundable

All accommodation rates are non-refundable. The full price is paid at booking. If you cancel, or do not arrive, the amount paid is not refunded.

Date changes

You may ask us to change your dates, subject to availability.
If the new dates cost more, you pay the difference.
If they cost less, the difference is not refunded.
To ask for a date change, email info@rovaniemiinsider.com.

If we cancel

If we cancel your booking or cannot provide the accommodation, you receive a full refund.
These refunds are processed within 14 business days to the original payment method.

Travel insurance

Cancellations for your own reasons, such as illness or travel disruption, are not refunded, so we recommend travel insurance.

Activities and services

Activities and services have their own cancellation terms, which are shown for each activity or service before you pay. This policy covers accommodation only.